Refund policy

Last updated: 21 October 2026

This policy explains how you can cancel an order, exercise your right to cancel the transaction and request a refund from OMVELLI. Nothing in this policy limits the rights you have as a consumer under the law that applies to you.

1. Cancelling an order

You can cancel your order through your customer account within 60 minutes of purchase. After that, we cannot guarantee cancellation because your order may already be in preparation. You keep the right to cancel the transaction described below.

2. Right to cancel (14 days)

You may cancel the transaction within 14 days of receiving the goods, without giving a reason. Send us a clear statement by email, including your order number.

After notifying us, please return the items within 14 days. Keep proof of shipment, such as a dated carrier receipt or tracking record. A shipping label alone is not proof of shipment.

3. Where to return

Returns after cancellation are sent to our warehouse in Asia. Always contact us before sending anything back so we can give you the correct address and instructions. Items sent to any other address may not reach us.

When you cancel, the direct cost of returning the items is paid by the customer, as stated before purchase.

4. Faulty, incorrect or damaged items

If you receive an item that is faulty, different from what you ordered, or damaged, contact us with your order number and a description of the problem. Photos help us resolve it faster but are not required, and there is no 24- or 48-hour deadline to tell us.

Depending on the case, we offer repair, replacement, a price reduction or a refund. We cover any costs that the law makes our responsibility.

5. Condition of returned items

We may inspect returned items. We do not charge automatic restocking fees, and we do not refuse a return only because the original packaging is missing. If an item has lost value because it was handled more than necessary to check its nature and how it works, we may deduct that loss in value, where the law allows.

6. Exceptions

Where the law allows and this was stated before purchase, the following may be excluded from the right to cancel: personalised or made-to-order items, perishable items, and sealed items that were opened after delivery and cannot be returned for hygiene or health reasons.

7. Refund amount

We refund the price you paid for the returned items, with any discounts shared proportionally. If you cancel the entire order, we also refund the cost of the cheapest standard delivery we offer, where the law requires it.

8. Refund timing and method

We normally issue refunds within 14 days of receiving your cancellation notice, to the payment method you used for the purchase. We may wait until we have received the items, or proof that you sent them, before refunding.

9. Statutory rights

You keep all statutory rights regarding the conformity and quality of the goods under the law that applies to you. Any commercial warranty we offer is in addition to these rights and never limits them.

10. Goodwill exchanges

Beyond your statutory rights, we accept goodwill exchanges or returns only when stated on the product page or confirmed by us in writing.

11. Contact

For any cancellation, withdrawal or refund request, email us at beyondridgecommerceltd@gmail.com, including your order number.